2024 Dodge Durango problems in NJ: Can you get a refund?

Plain-English overview

If your 2024 Dodge Durango keeps having the same serious issue, New Jersey’s Lemon Law may let you get a refund or a comparable replacement.

The defect must substantially impair use, value, or safety. If Dodge (Stellantis) can’t fix it in a reasonable number of tries, you can pursue relief.

Refunds typically include the purchase price, taxes, and certain fees, minus a mileage offset based on when you first reported the issue.

Who may qualify in New Jersey

Coverage window and what counts as a defect

Covers new vehicles bought or leased in NJ (or registered in NJ) primarily for personal use. Issues must first be reported within 2 years or 24,000 miles, whichever comes first.

A qualifying “nonconformity” is a defect that substantially impairs use, value, or safety and isn’t due to abuse, neglect, or aftermarket modifications.

  • 3 or more repair attempts for the same issue during the Lemon Law period, and it still isn’t fixed.
  • 20 or more cumulative days out of service for repairs during that period.
  • 1 unsuccessful attempt for a defect likely to cause death or serious bodily injury.
  • You reported the problem within the 2-year/24,000-mile period.

How the NJ process works

Final repair opportunity and where to file

Send a “final chance to repair” letter by certified mail to Stellantis at the address in your warranty booklet. Give at least 10 days for a last repair attempt.

If the defect remains, you may seek a refund or a comparable replacement through the manufacturer’s NJ-certified program or the NJ Division of Consumer Affairs Lemon Law Unit.

  • Refunds generally include price paid, sales tax, title and registration fees.
  • Reasonable towing and rental tied to the defect may be recoverable.
  • A mileage offset reduces the refund based on miles before the first repair attempt.

Step-by-step actions to take now

Follow these steps as soon as repeat Durango problems appear.

  1. Document each symptom with dates, mileage, and photos or videos.
  2. Schedule repairs only with an authorized Dodge dealer and describe the same issue each time.
  3. Get a detailed repair order after every visit; confirm the problem and mileage are written correctly.
  4. Track total days out of service; keep tow and rental receipts.
  5. Send a certified “final chance to repair” letter to Stellantis; allow at least 10 days.
  6. If unfixed, file a claim with the NJ Lemon Law Unit or the manufacturer’s NJ-certified program.
  7. Prepare for the hearing with organized records and a simple timeline.
  8. If needed, consult a NJ Lemon Law attorney; fee-shifting may be available if you win.

Common mistakes that derail NJ refund claims

Small errors can cost you. Avoid these pitfalls to keep your claim strong.

Aim for consistent paperwork and clear, repeatable descriptions of the same defect.

  • Waiting too long to report the defect or missing the 2-year/24,000-mile window.
  • Using independent shops instead of an authorized Dodge dealer for warranty repairs.
  • Leaving the dealership without a repair order that states your complaint and mileage.
  • Describing the problem differently each visit, making it look like new issues.
  • Not sending a certified final repair letter to the manufacturer.
  • Failing to track cumulative days out of service.

What to gather before you request help

Build a clean paper trail

Good records make NJ Lemon Law claims faster and stronger.

Organize everything by date so a reviewer can follow the story at a glance.

  • Purchase/lease agreement and window sticker (Monroney).
  • Title, registration, and insurance card.
  • Warranty booklet and any Dodge or Stellantis correspondence.
  • All repair orders, diagnostic reports, towing and rental receipts.
  • Photos/videos of symptoms and dashboard warnings.
  • A log of dates, mileage, and days the Durango was out of service.
  • Any Technical Service Bulletins (TSBs) provided by the dealer.