Overview

If your 2023 Chrysler 300 keeps having problems and the dealer can’t fix them, New Jersey’s Lemon Law may let you get a refund (buyback) or a replacement .

Qualifying issues often include repeated electrical/Uconnect failures, transmission or engine problems, braking or steering defects, or other faults that affect use, value, or safety .

Do You Qualify?

  • New vehicle in NJ: You bought or leased the 2023 Chrysler 300 new in New Jersey (or it was registered in NJ).
  • Within the coverage window: The defect first appeared and was reported within 24 months or 24,000 miles of delivery, whichever came first.
  • Substantial defect: The problem substantially impairs the car’s use, value, or safety and is covered by the manufacturer’s warranty.
  • Repair attempts/time out of service: Either 3 or more repair attempts for the same defect, or the car was out of service for 20+ cumulative days for repairs during the coverage window. A serious safety defect can qualify after 1 failed attempt .
  • Final chance to repair: You sent the manufacturer a certified “last chance” letter and allowed a final repair attempt.
  • No abuse/modifications: The defect isn’t due to misuse, accident, or unauthorized modifications.

How NJ Law Applies

Refund “use” deduction (NJ formula)

New Jersey’s New Car Lemon Law (N.J.S.A. 56:12-29 to 56:12-49) covers new vehicles, including the 2023 Chrysler 300, for the first 24 months/24,000 miles .

If the legal presumption is met, you can demand a refund or replacement . A refund must include the purchase price (or lease payments made), sales tax , registration/title fees , and reasonable towing/rental costs , minus a use deduction .

Use deduction = Purchase price × (miles at first report of the defect ÷ 100,000) .

Example: $40,000 × (6,000 ÷ 100,000) = $2,400 deduction.

Leases are eligible. Refunds on leases typically go to the lessor, with your paid amounts and fees reimbursed (minus the use deduction).

Step-by-Step: What to Do

  1. Step 1: Document and repair. Open a repair order every visit. Keep copies of invoices, dates, mileage, and what was done. Note days out of service. Check for recalls/TSBs and complete recall work.
  2. Step 2: Send the “last chance” letter. Mail a certified letter with return receipt to Stellantis/Chrysler at the address in your warranty booklet (and email if provided). State the defect, dates of prior repairs, and that you’re invoking NJ Lemon Law. Give the manufacturer a final opportunity to repair.
  3. Step 3: File an NJ Lemon Law claim. If the issue continues, apply with the NJ Division of Consumer Affairs Lemon Law Unit . Attach your purchase/lease, repair records, and the certified-mail proof. Ask for a refund (buyback) and include your use-deduction math.

Common Mistakes to Avoid

  • Missing the window: Waiting to report the defect until after 24 months/24,000 miles.
  • No paper trail: Leaving the car without getting a repair order each time.
  • Not notifying the manufacturer: Skipping the certified “last chance” letter before filing.
  • Mixing issues: Counting different problems as the same “defect” to reach 3 attempts.
  • Aftermarket changes: Modifications that let the manufacturer blame the defect on you.
  • Only arguing with the dealer: In NJ, you must involve the manufacturer , not just the dealership.

What You Should Do Next

Gather your repair orders, purchase/lease agreement, and mileage records. Send the certified “last chance” letter now if you haven’t already.

Then file with the NJ Division of Consumer Affairs Lemon Law Unit: https://www.njconsumeraffairs.gov/lem . Chrysler Customer Care: 1-800-992-1997 .

If you’re outside the Lemon Law window, you may still have remedies under the Magnuson-Moss Warranty Act or NJ’s Consumer Fraud Act . Consider a NJ lemon law attorney; many take qualifying warranty cases with fee-shifting.

This is general information, not legal advice. Deadlines are strict—act promptly to protect your refund rights.